Pharmacy technicians are expanding into new roles: medication history taking, patient counselling, specialty services, and digital health. This presentation showcases real-world Australian examples, highlighting growing technician scope and the need for structured career pathways, recognition, and support. Essential for technicians, managers, and leaders focused on workforce development.

This presentation will address the following learning objectives:

• Define the mould – understand how traditional pharmacy technician roles have been shaped and the challenges posed by limited recognition and inconsistent national frameworks
• Identify emerging roles – explore real-world Australian examples of technicians stepping into new areas such as medicines history taking, digital health, patient counselling, and leadership
• Envision future pathways – reflect on how breaking the mould can drive structured career development, workforce sustainability, and expanded technician recognition in their own practice settings